Supporting Entrepreneurial Growth

2 weeks ago

Imus, Calabarzon, Philippines beBeeCustomer Full time ₱40,000 - ₱50,000
Customer Support Specialist Job

This role is ideal for individuals who are passionate about delivering exceptional customer experiences and providing seamless support to entrepreneurs and small businesses.

As a frontline voice for clients, you will help them navigate business incorporation, accounting, audit, and compliance in Australia. You will leverage digital tools to deliver fast, empathetic, and solutions-driven support across languages and time zones.

Key Responsibilities:
  • Multichannel Support: Resolve customer inquiries via email, live chat, and phone with speed and clarity; guide clients through Sleek's digital platforms (e.g., onboarding, document submissions)
  • Problem Solving: Troubleshoot issues related to business incorporation, accounting, and more; escalate to internal teams when needed
  • Collaboration: Work with Sales, Compliance, Corporate Secretary, Accounting and Tech teams to ensure seamless service
  • Continuous Improvement: Identify recurring customer pain points and suggest improvements to workflows or help center content
Requirements:

Must-Have:

  • Great Communication: Outstanding English (written and spoken)
  • Tech-Savvy: Experience with Zendesk, Aircall, Slack, and Gmail is a strong plus
  • Customer-First Mindset: 4+ years in customer support (fintech, SaaS, or professional services preferred)
  • Remote-Ready: Self-motivated with a quiet workspace and stable internet connection

Nice-to-Have:

  • Basic Knowledge of Australia's Business Regulations (e.g., taxes, company filings)
  • Experience in a Fast-Paced Startup/Scale-Up Environment

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