Customer Relationship Developer

2 days ago

Lipa City, Calabarzon, Philippines beBeeSuccess Full time $100,000 - $150,000

About Nooks.ai, an AI Sales Assistant Platform (ASAP), we automate busywork so reps can focus on the human part of selling and generate more sales pipeline. We have helped thousands of sales reps hit quota, saved customers hundreds of thousands of hours, and powered hundreds of millions of dollars in pipeline.

Nooks is loved by sales teams at companies like 1Password, Fivetran, Greenhouse, and hundreds more. For more information, visit our website.

We are looking for a Customer Success Manager to ensure mid-market and enterprise customers maximize their value from Nooks and are delighted with the experience. They will develop and maintain strong relationships with key stakeholders and help them achieve their business goals through Nooks solutions.

Key Responsibilities:
  • Manage a portfolio of ~40 mid-market and enterprise accounts, maximizing the impact and value of Nooks to users, stakeholders, and their business.
  • Onboard new customers, ensuring a seamless integration of Nooks into their sales processes.
  • Develop and maintain multi-threaded relationships to ensure a deep understanding of customer business goals and a Nooks deployment that helps them achieve their goals.
  • Conduct regular customer check-ins to share Nooks outcomes, address any issues, and identify opportunities for optimization and growth.
  • Analyze customer usage metrics to identify Nooks features that might provide value and proactively lead upsell conversations.
  • Monitor customer health metrics and develop proactive plans to address areas of concern.
Requirements:
  • 5+ years of B2B SaaS CSM experience managing a portfolio of 40+ accounts with a successful renewals track record.
  • 2+ years of customer onboarding and support experience, ensuring easy access to relevant resources throughout the customer journey.
  • 2+ years of SDR or SDR management experience.
  • Familiarity with Sales tech stack and experience with tools such as Outreach, Salesloft, Salesforce, HubSpot, or Apollo.
  • Comfortable with data analytics and experience using data to proactively identify customer challenges.
  • Excellent written and verbal communication skills.
  • Self-starter with experience learning and working with a rapidly-changing SaaS tool, ideally in an early-stage startup.
Benefits:
  • Competitive compensation
  • Equity
  • Generous perks
  • Comprehensive benefits
Equal Employment Opportunity Statement:

Nooks is an equal opportunity employer committed to fostering a diverse and inclusive workforce. We believe in providing equal employment opportunities to all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law.

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