Customer Support Specialist(Telco Service Expert)
1 month ago
Job Overview
">Neksjob Corporation is a leading provider of telecommunications services, and we are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, ensuring their satisfaction with our products and services.
">Key Responsibilities
">- Maintain a positive attitude towards customers at all times, responding promptly to their inquiries and resolving any issues in a professional manner.">
- Communicate effectively with customers through various channels, including phone, email, and chat, to provide solutions to their problems.">
- Identify and assess customer needs to achieve satisfaction, processing orders, forms, applications, and requests efficiently.">
- Keep records of customer interactions, transactions, comments, and complaints, using this information to improve our services and ensure customer satisfaction.">
- Work collaboratively with colleagues as necessary to resolve complex customer issues and ensure timely resolution.
Requirements
">- Holds a High School Diploma or equivalent.">
- Possesses an original copy of NBI Clearance prior to the start date.">
- Has at least 6 months of Call Center experience.
Estimated Salary: PHP 25,000 - 30,000 per month
">About Us
">Neksjob Corporation is a dynamic and innovative company that values its employees and provides opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
">Working Environment
">We offer a collaborative and supportive work environment, where you will have the opportunity to work with a talented team of professionals who share your passion for customer service.
">What We Offer
">- A competitive salary package.">
- Ongoing training and development opportunities.">
- A collaborative and supportive work environment.">
Please note that the estimated salary range provided is based on industry standards and may vary depending on location and other factors.
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