Customer Support Expert

1 month ago


Makati City, National Capital Region, Philippines Nityo Infotech Full time
About the Role

We are seeking a highly skilled Customer Support Expert to join our team at Nityo Infotech. In this role, you will be responsible for providing exceptional customer support and service to our clients.

Key Responsibilities:
  • Answering Queries: Respond to telephone calls and emails from customers and partners, creating and updating support tickets as per documented processes and procedures.
  • Troubleshooting: Assist customers and partners with troubleshooting SIP Trunk configurations, reviewing SIP messages, and assigning customer SIP credentials.
  • Messaging Support: Troubleshoot messaging issues (SMS/MMS) and assist with identification verification and monitoring for international and domestic fraud.
  • Device Connectivity: Troubleshoot device connectivity and failover status for managed SIP trunking customers.
Requirements:
  • Education: A 4-year college degree or equivalent work experience is preferred.
  • Experience: At least 1+ year of experience in a customer-facing role and 1+ year working with voice technology.
  • Skillset: Excellent analytical, troubleshooting, and customer service skills (written and verbal), with the ability to quickly learn and adapt in an ever-changing environment.
Benefits:

This role offers a competitive salary, estimated to be around $65,000-$85,000 per annum, depending on location and experience. If you are passionate about delivering exceptional customer support and have the required skills and qualifications, we encourage you to apply.



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