Customer Experience Expert

2 days ago

Ayala Alabang, National Capital Region, Philippines beBeeService Full time ₱450,000 - ₱750,000
Customer Service Role Overview

Are you a passionate and skilled professional looking for a career opportunity in customer service? Look no further Our organization is seeking a highly motivated Customer Service Representative to join our team.

This role offers a unique chance to build strong relationships with customers, provide top-notch support, and contribute to the growth and success of our business. If you possess excellent communication skills, a positive attitude, and a commitment to delivering exceptional customer experiences, we encourage you to apply.

As a Customer Service Representative, your primary responsibility will be to handle customer inquiries and concerns through various channels, including email, phone, live chat, and social media. You will be expected to respond promptly, professionally, and empathetically, providing solutions or escalating issues as needed.

Key Responsibilities:
  • Address Customer Inquiries: Respond to customer emails, calls, chats, and social media messages in a timely and courteous manner.
  • Assist Customers: Provide support with orders, shipping, product details, and returns, ensuring seamless and satisfying experiences.
  • Quality-Based Responses: Craft thoughtful, high-quality responses that reflect our service standards, exceeding customer expectations.
Required Skills and Qualifications:
  • Proficiency in English (both written and verbal)
  • At least 1 year of customer service experience
  • Experience with tools like Gorgias, Zendesk, or Shopify is a plus
  • Excellent problem-solving and communication skills
  • Adaptable and solutions-oriented mindset
Benefits and Perks:
  • Annual performance-based increases
  • Paid time off
  • Health and dental insurance
  • Holiday bonuses
  • Permanent work-from-home setup
  • Opportunities for career advancement as we continue to grow
Other Requirements:
  • Personally owned PC or laptop with an i5 processor or equivalent
  • Minimum of 15 Mbps for both upload and download internet speed

When applying, use application code: CS

Job Details:
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Other / Industries / IT Services and IT Consulting

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