Global Customer Experience Representative

1 day ago

Ayala Alabang, National Capital Region, Philippines beBeeCustomer Full time ₱900,000 - ₱1,800,000
Customer Service Expert

Provide exceptional customer experiences and technical support to customers worldwide. Answer complex inquiries and resolve issues efficiently.

Key Responsibilities:

  • Respond to customer emails and phone calls in a timely manner
  • Manage customer expectations and follow up on commitments
  • Accurately log customer communications in the support ticket tracking tool
  • Understand customer business processes and software system processes
  • Complete tasks for customers, such as report creation
  • Thoroughly test and document reported defects
  • Work closely with the development support team to resolve incidents timely
  • Update knowledge base with new support articles, videos, and training material

Requirements:

  • Excellent written and verbal communication skills
  • Ability to build strong rapport with customers and their employees
  • Friendly, empathetic, patient, and personable even under stressful circumstances
  • Strong problem-solving skills, creative and systematic approach
  • Great attention to detail and organized thinking
  • Technical, software, and internet experience
  • Available for rotational on-call After Hours Support
  • 3+ years of customer/technical service experience

Nice to Have:

  • Knowledge of relational databases, SQL, Microsoft Excel
  • Experience in supply-chain, EDI, logistics, manufacturing, or packaging

Mid-Senior level, Full-time, Other, Internet Publishing

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