Customer Experience Specialist
2 days ago
Job Role:
">The Implementation Specialist plays a vital role in the initial customer experience. This individual is responsible for guiding clients through the onboarding and setup process from the time a purchase order is signed until the client's account has been activated.
">Key Responsibilities:
">- ">
- Providing customer support and troubleshooting assistance.">
- Guiding new clients through setup and addressing questions and concerns related to the setup process or use of tools and systems.">
- Performing outreach via phone, email, and text to clients in setup and following up with clients who are experiencing roadblocks.">
- Responding to clients in a timely manner to provide high-level customer support and developing strong client relationships.">
- Serving as a subject matter expert for the setup process.">
Requirements:
">The ideal candidate will have previous experience in a support, training, or customer service role and possess a professional demeanor, consistent work habits, and a strong work ethic.
"],-
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