Expert Customer Service

1 day ago

Ayala Alabang, National Capital Region, Philippines beBeeProblemSolving Full time ₱180,000 - ₱250,000
Customer Service Representative - Porting Expert

Peak Support is seeking a highly skilled individual to join our team as a Customer Service Representative - Porting Expert.

In this role, you will become an expert in back-office porting operations, meticulously managing data and processes to ensure seamless customer experiences.

Key Responsibilities:
  • Become proficient in all aspects of back-office porting operations, ensuring accuracy and efficiency.
  • Handle repetitive data entry tasks with meticulous focus on detail and organization.
  • Troubleshoot and resolve porting-related issues by taking a multi-faceted approach.
  • Follow established procedures and processes closely while adapting to updates or changes effectively.
  • Communicate complex technical processes clearly and concisely to customers.
  • Adjust communication style and instructions when needed to ensure customer comprehension and satisfaction.
  • Proactively seek assistance from team members or supervisors when faced with challenges that cannot be immediately resolved.
Requirements:
  • Experience: 1-2 years of related experience, ideally handling porting tasks or similar responsibilities.
  • Previous experience in customer service or a similar role is required.
  • Exceptional attention to detail and accuracy.
  • Ability to perform repetitive tasks while maintaining focus and consistency.
  • Strong problem-solving skills and the ability to approach issues with a solution-oriented mindset.
  • Adaptability to evolving procedures and processes.
  • Excellent communication skills, with the ability to convey technical concepts to non-technical audiences effectively.
  • Empathy and patience in handling customer inquiries and concerns.
What We're Looking For:
  • A natural problem solver who thrives on challenges.
  • Someone who understands when to escalate issues and collaborate to find solutions.
  • A confident communicator who embodies a professional tone: intelligent, confident, approachable, and instructional.
Work from Home Benefits

Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth.

Our remote work environment allows for flexibility and work-life balance.


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