Help Desk Technician
2 days ago
We are seeking a Help Desk Technician at Apollo Technologies, Inc. The successful candidate will serve as the primary point of contact for customers seeking technical assistance over the phone or email.
As a Help Desk Technician, you will be responsible for performing remote troubleshooting, determining the best solution based on the issue and customer details, and collaborating with other IT professionals and departments.
The ideal candidate will have a strong understanding of computer hardware, software, and operating systems, as well as excellent customer service and communication skills.
Responsibilities:
- Provide technical assistance to customers via phone, email, or chat
- Perform remote troubleshooting using diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and customer details
- Collaborate with other IT professionals and departments as needed
Qualifications:
- Bachelor's degree in computer science, information technology, or related field
- Strong understanding of computer hardware, software, and operating systems
- Excellent customer service and communication skills
- Ability to diagnose and solve technical problems efficiently
- Detail-oriented to accurately assess and address technical issues
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