Technical Support Specialist

1 day ago


Davao City, Davao, Philippines VCC Link Full time
Job Summary
We are seeking an experienced Help Desk Representative to provide top-notch technical support. This role requires exceptional problem-solving skills and a customer-centric approach to resolve complex issues.

Key Responsibilities:
• Offer technical assistance via phone to customers experiencing telecommunications product and service related issues.
• Collaborate with other team members to improve service efficiency and resolution rates.
• Document and track customer interactions and resolutions for future reference.
• Participate in ongoing training and development to enhance technical knowledge and skills.

Required Qualifications:
• Minimum 1 year of BPO experience in a voice account environment.
• Strong problem-solving, communication, and interpersonal skills.
• Ability to work effectively in a fast-paced environment with multiple priorities.

Benefits:
• A competitive salary package inclusive of base pay and benefits.
• Opportunities for professional growth and development within the company.
• Collaborative and dynamic work environment.

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