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Application Support Supervisor

2 weeks ago

Manila, National Capital Region, Philippines HireRight Full time

HireRight is a leading provider of on-demand hiring solutions

We help companies find and hire the best talent by providing innovative recruitment solutions. Our clients trust us to deliver high-quality candidates who meet their specific needs.

About This Role

We are seeking an IT Technical Support Manager to join our team. The successful candidate will be responsible for managing our technical support operations, ensuring that our systems and processes are running smoothly, and providing exceptional service to our customers.

Key Responsibilities

  • Monitor HireRight proprietary production systems, platforms, and processes and use tools to troubleshoot and isolate issues.
  • Create site availability reports for customer SLAs and KPIs.
  • Troubleshoot, manage, and resolve production systems, platforms, and processes.
  • Identify network, system, and service issues separately from software source code errors.
  • Work with level 2 and 3 Technical Solutions Center staff and development team to troubleshoot issues, document software issues, application, and system issues.

Requirements

  • Bachelor's degree in IT-related courses required.
  • Technical degree in computer science/IS and operations or equivalent work experience preferred.
  • Fluent in English.
  • Minimum of 4 years' experience in technical or application support roles.
  • Previous leadership experience.
  • Familiarity with product/technologies/troubleshooting preferred.
  • Must have previous experience in general technology support (hardware, software, diagnostic process).