Application Support Professional

4 days ago


Manila, National Capital Region, Philippines Infor Inc. Full time

Infor Inc. is seeking an Application Support Professional to join our global support team. This role requires a highly motivated individual who can provide top-notch support to customers worldwide.

Key Responsibilities:
  • Provide exceptional application and technical support to customers, addressing complex issues related to product functionality and usage.
  • Work closely with customers to understand their needs and preferences, ensuring timely and effective issue resolution.
  • Collaborate with cross-functional teams to resolve issues and improve overall customer experience.
  • Stay updated with product developments and advancements to provide best-in-class support.
  • Convey customer feedback to product development staff for implementation.
Qualifications:
  • Bachelor's degree in business or computer science or relevant experience in functional area.
  • 2-3 years' experience in related industry or software product support globally.
  • Advanced problem-solving and analytical skills.
  • Strong understanding of industry practices and Global Support Procedures.
  • Excellent communication and interpersonal skills.
  • Able to multitask and manage priorities effectively.


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