IT Operations Supervisor

4 days ago


Manila, National Capital Region, Philippines Inspiro Full time
Job Description

We are seeking a highly skilled IT Site Support Supervisor to join our team at Inspiro. As an IT Site Support Supervisor, you will be responsible for overseeing the technical support and maintenance of desktop PCs and related peripherals.

Key Responsibilities:
  • Supervise and provide technical support/assistance for the configuration, installation, and troubleshooting of desktop PCs and related peripherals.
  • Interface with client end-users to discuss and understand their requirements as well as explain the actions taken to close the ticket within client's satisfaction.
  • Conduct preventive maintenance on workstations, ensuring that preventive maintenance plans and guidelines are met to guarantee security and compliance.
  • Supervise technical activities to ensure security of desktop (PC) environment from external and internal virus threats through effective maintenance of antivirus software applications.
  • Familiarize yourself with all client-specific programs and internal applications and maintain advance technical knowledge on such.
Requirements:
  • At least 3 years' work experience in Technical Support Field in a BPO setting.
  • At least 1 year experience in a supervisor role.
  • Experienced in technical support, Ticketing systems, and typical corporate IT client end-user requirements.
  • Proficient in internet usage, Microsoft Office products, various Operating Systems and other productivity tools.
  • Working knowledge in the implementation or compliance to external Quality and Audit standard such as ISO 9001, ISO 27001, PCIDSS, etc.
  • Working knowledge in Network and System Administration.
  • Expertise in the installation of programs, including client programs (e.g., 70-680 Installing and Configuring Windows 7 Client; or 70-270 Configuring and Administering Windows XP Client; 70-290 Managing and Maintaining a Windows Server 2003; or 70-291 Implementing, Managing and Maintaining Windows Server 2003).
Education:

Graduate of any Technical or IT-related courses (such as BS Computer Engineering, Electronic and Communication Engineering, Electronics and Computer Technology, Computer Science and Information Technology)

Required Certifications:
  • CompTIA IT Fundamentals (ITF+) Training and Certification
  • CompTIA A+ Certification Training and Certification
  • ITIL 4 Foundation Training and Certification
  • ECQA Certified IT-System Support Engineer (ITSE) training and certification
  • Modern Desktop Administrator Associate training and certification
  • DevOps Fundamentals training and certification

This is a challenging yet rewarding role that requires strong leadership and technical skills. If you are passionate about technology and have a proven track record of success in IT operations, we encourage you to apply.



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