Application Support

3 days ago

Manila, National Capital Region, Philippines Pluxee Philippines Incorporated Full time
Note: Interviews will be done ONSITE

The Application Support role is responsible for maintaining and managing business applications, ensuring continuous functionality and reliability. The role involves troubleshooting, incident resolution, and working closely with internal teams and third-party vendors to support application stability and performance. The role also ensures adherence to IT and Audit compliance, security protocols, and ITSM processes.

Job Responsibilities:

  • Manage and maintain business applications, ensuring optimal performance and minimal downtime.
  • Provide L1 support, troubleshooting application issues, and escalating when necessary.
  • Collaborate with system users, software development teams (both local and global), and third-party vendors to resolve application-related issues.
  • Maintain support logs, document resolutions, and track system issues to ensure timely and efficient resolution.
  • Participate in software testing and validation before deployment.
  • Provide regular reports and updates on system performance, issues, and resolutions.
  • Ensure compliance with IT security policies, data regulations, and IT governance frameworks.
  • Assist in implementing and maintaining IT service management (ITSM) best practices.
  • Support communication with internal teams and users for reported concerns and application updates.
  • Contribute to process improvements and automation of support tasks.

Technical Competencies:

  • Experience in application support, system maintenance, and troubleshooting business core applications.
  • Strong understanding of ITSM frameworks (ITIL certification is an advantage).
  • Knowledge of business applications, CRM (Salesforce preferred), and enterprise software.
  • Experience with SQL databases (MS SQL, MySQL, Oracle) and scripting.
  • Understanding of system integration, APIs, and application debugging.
  • Familiarity with IT ticketing tools such as Jira and ServiceNow.
  • Knowledge of cloud-based solutions (MS Azure preferred).
  • Exposure to mobile applications (Android & iOS) and payment solutions.
  • Experience working in multi-cultural and offshore environments.
  • Strong documentation and reporting skills, including process flows and SOPs.
  • Basic knowledge of application security, compliance, and IT governance frameworks.
  • Ability to learn and adapt to new technologies as required.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Certifications in ITIL or Agile methodologies are a plus.
  • Proficient in English and Filipino (both written and spoken).
  • At least 2-3 years of experience in application support, system maintenance, or IT service management.
  • Exposure to business core applications, back-office solutions, and payment systems.
  • Experience working in a multi-cultural and offshore environment.
  • Proven ability to troubleshoot and resolve application issues.
#J-18808-Ljbffr

  • Application Support Leader

    5 days ago

    Manila, National Capital Region, Philippines CITCO INTERNATIONAL SUPPORT SERVICES LIMITED-PHILIPPINE ROHQ Full time

    About UsCITCO has provided specialist financial services to alternative investment funds, investors, multinationals and private clients worldwide since the 1940s.We have over 12,000 employees in 45 countries and continuously invest in learning to ensure our people are among the best in the industry.Our corporate social responsibility programs provide...

  • Financial Application Manager

    5 days ago

    Manila, National Capital Region, Philippines CITCO INTERNATIONAL SUPPORT SERVICES LIMITED-PHILIPPINE ROHQ Full time

    About CITCO INTERNATIONAL SUPPORT SERVICES LIMITED-PHILIPPINE ROHQWe pioneer innovative solutions that meet our clients' evolving needs, and deliver exceptional service.A career at CITCO isn't just a job – it's an opportunity to excel in an environment that genuinely supports your personal and professional development.Job Description:The Manager Financial...

  • Financial Application Manager

    5 days ago

    Manila, National Capital Region, Philippines CITCO INTERNATIONAL SUPPORT SERVICES LIMITED-PHILIPPINE ROHQ Full time

    About CitcoSince the 1940s Citco has provided specialist financial services to alternative investment funds, investors, multinationals and private clients worldwide. With over 12,000 employees in 45 countries we pioneer innovative solutions that meet our clients' evolving needs, and deliver exceptional service.Our continuous investment in learning means our...

  • Application Support Specialist

    2 days ago

    Manila, National Capital Region, Philippines Okada Manila Full time

    Job DescriptionWe are seeking a highly skilled and experienced Application Support Specialist to join our team at Okada Manila. In this role, you will be responsible for providing technical support and guidance to users of our company's software applications.Key Responsibilities:Troubleshoot incidents of mission-critical IT application software and provide...

  • Application Support Specialist

    6 days ago

    Manila, National Capital Region, Philippines I2S BusinessSolutions Inc. Full time

    Job ResponsibilitiesDeliver comprehensive support for Retail POS applications, encompassing incident investigation and resolution, minor work enhancements, permanent fixes, and support tool development.Take on diverse support roles to address all issues related to the application supported by the team within the assigned shift, including abends,...

  • Application Support Engineer

    5 days ago

    Manila, National Capital Region, Philippines William Hill PLC Full time

    Evoke relies heavily on its Application Support Team to maintain the security and integrity of our IT infrastructure. As a key member of this team, you will be responsible for managing access permissions, supporting users, and overseeing access to critical applications.Key TasksManage Citrix access permissions and resolve connection issues.Identify and...

  • Web Applications Expert

    17 hours ago

    Manila, National Capital Region, Philippines CITCO INTERNATIONAL SUPPORT SERVICES LIMITED-PHILIPPINE ROHQ Full time

    Citco International Support Services Limited-Philippine RHQ: A Global Leader in Asset-Servicing SolutionsWith over 70 years of experience, we serve the global alternative investment industry, administering $1.8+ trillion in assets across 36 countries and 50 office locations.Our commitment to innovation and service excellence has earned us recognition from...

  • IT Application Support Professional

    4 days ago

    Manila, National Capital Region, Philippines Cognizant Technology Solutions Philippines Inc. Full time

    We are looking for a highly skilled IT Application Support Professional to join our team at Cognizant Technology Solutions Philippines Inc.As an IT Application Support Professional, you will be responsible for delivering proactive and reactive support for customers, partners, and internal teams to resolve issues, address subscription inquiries, and complete...

  • Application Support Professional

    3 days ago

    Manila, National Capital Region, Philippines Neksjob Corporation Full time

    Neksjob Corporation is hiring a talented Application Support Professional to help us deliver exceptional service to our clients.About the RoleThis exciting opportunity involves managing SAP and non-SAP system requests, troubleshooting critical issues, performing system maintenance, and optimizing performance.The successful candidate must have a minimum of 3...

  • Application Support and Maintenance Expert

    6 days ago

    Manila, National Capital Region, Philippines Royal Caribbean Group Full time

    The Royal Caribbean Group is seeking a highly skilled Application Support and Maintenance Expert to join our Shipboard Applications Group. The successful candidate will be responsible for supporting and maintaining applications for the Food & Beverage Team.Key Responsibilities:The successful candidate will provide technical support and maintenance for Food &...

  • Software Engineer

    5 days ago

    Manila, National Capital Region, Philippines CITCO INTERNATIONAL SUPPORT SERVICES LIMITED-PHILIPPINE ROHQ Full time

    About Citco International Support Services Limited-PHILIPPINE ROHQCitco is a global network of independent companies that have been serving the alternative investment industry for over 70 years.We provide asset-servicing solutions to our clients and operate in 36 countries with over 50 office locations.Our company has received numerous accolades from...

  • Application Support Professional

    3 days ago

    Manila, National Capital Region, Philippines Quess (Philippines) Corp Full time

    About the Role:We are looking for an experienced Application Support Professional to join our team. In this role, you will be responsible for leading the development of the Operations Enablement service catalogue and driving continuous improvement initiatives.Key Responsibilities:Develop and implement process improvements to optimize business application...

  • Application Support Engineer

    6 days ago

    Manila, National Capital Region, Philippines Neksjob Corporation Full time

    Location: ManilaExperience Required: Minimum 3 yearsJob Summary:We are looking for an experienced Application Support Engineer specializing in SAP Basis and HANA Database Administration. This role involves managing SAP and non-SAP system requests, troubleshooting critical issues, performing system maintenance, and optimizing performance. The ideal candidate...

  • Application Support Engineer

    7 hours ago

    Manila, National Capital Region, Philippines Neksjob Corporation Full time

    We are looking for an experienced Application Support Engineer specializing in SAP Basis and HANA Database Administration. This role involves managing SAP and non-SAP system requests, troubleshooting critical issues, performing system maintenance, and optimizing performance. The ideal candidate must be adaptable, proactive, and willing to learn emerging...

  • Application Support Engineer

    7 hours ago

    Manila, National Capital Region, Philippines Neksjob Corporation Full time

    Job Summary:We are looking for an Application Support Engineer specializing in SAP Basis and HANA Database Administration to manage system requests, troubleshoot critical issues, and optimize SAP performance. The ideal candidate must be proactive, adaptable, and eager to learn new technologies.Key Responsibilities:Manage SAP & non-SAP system issues,...

  • Senior Web Application Developer

    17 hours ago

    Manila, National Capital Region, Philippines CITCO INTERNATIONAL SUPPORT SERVICES LIMITED-PHILIPPINE ROHQ Full time

    About Citco International Support Services Limited-Philippine RHQAs a leading provider of asset-servicing solutions to the global alternative investment industry, we have been serving our clients for over 70 years. With $1.8+ trillion in assets under administration, we operate across 36 countries with over 50 office locations.We strive to push ourselves and...

  • Application Support Supervisor

    4 days ago

    Manila, National Capital Region, Philippines HireRight Full time

    HireRight is a leading provider of on-demand hiring solutionsWe help companies find and hire the best talent by providing innovative recruitment solutions. Our clients trust us to deliver high-quality candidates who meet their specific needs.About This RoleWe are seeking an IT Technical Support Manager to join our team. The successful candidate will be...

  • Java Application Support/Developer

    5 days ago

    Manila, National Capital Region, Philippines SM Retail, Inc. - Corporate Full time

    Job Purpose:Developers are tasked with designing and creating software programs. They are also tasked to provide 2nd level support to applications in production.Responsibilities:Support applications and maintain codes using Java.Set-up and configure applications.Create technical specifications, test plans; perform systems test, manage UAT, and manage...

  • Application Support Professional

    6 days ago

    Manila, National Capital Region, Philippines Manila, Philippines Full time

    About the RoleNorthern Trust seeks an experienced Application Support Professional to join our team in Manila, Philippines. This role involves delivering high-quality IT services and support to ensure business continuity and minimize downtime.Responsibilities include:Providing timely and effective support for critical applicationsCollaborating with internal...

  • Application Support Engineer y3

    3 weeks ago

    Manila, National Capital Region, Philippines Neksjob Philippines Full time

    Job SummaryWe are seeking an experienced Application Support Engineer to provide dynamic support and resolve issues within multiple components of critical business systems. You will act as a software detective, troubleshooting and ensuring the smooth operation of applications, with a strong focus on maintaining system stability and ensuring customer...