Application Support

2 weeks ago

Makati City, National Capital Region, Philippines Pluxee Philippines Incorporated Full time
Note: Interviews will be done ONSITE

The Application Support role is responsible for maintaining and managing business applications, ensuring continuous functionality and reliability. The role involves troubleshooting, incident resolution, and working closely with internal teams and third-party vendors to support application stability and performance. The role also ensures adherence to IT and Audit compliance, security protocols, and ITSM processes.

Job Responsibilities:

  • Manage and maintain business applications, ensuring optimal performance and minimal downtime.
  • Provide L1 support, troubleshooting application issues, and escalating when necessary.
  • Collaborate with system users, software development teams (both local and global), and third-party vendors to resolve application-related issues.
  • Maintain support logs, document resolutions, and track system issues to ensure timely and efficient resolution.
  • Participate in software testing and validation before deployment. · Provide regular reports and updates on system performance, issues, and resolutions.
  • Ensure compliance with IT security policies, data regulations, and IT governance frameworks.
  • Assist in implementing and maintaining IT service management (ITSM) best practices.
  • Support communication with internal teams and users for reported concerns and application updates.
  • Contribute to process improvements and automation of support tasks.

Technical Competencies:

  • Experience in application support, system maintenance, and troubleshooting business core applications.
  • Strong understanding of ITSM frameworks (ITIL certification is an advantage).
  • Knowledge of business applications, CRM (Salesforce preferred), and enterprise software.
  • Experience with SQL databases (MS SQL, MySQL, Oracle) and scripting.
  • Understanding of system integration, APIs, and application debugging.
  • Familiarity with IT ticketing tools such as Jira and ServiceNow. · Knowledge of cloud-based solutions (MS Azure preferred).
  • Exposure to mobile applications (Android & iOS) and payment solutions.
  • Experience working in multi-cultural and offshore environments.
  • Strong documentation and reporting skills, including process flows and SOPs. · Basic knowledge of application security, compliance, and IT governance frameworks.
  • Ability to learn and adapt to new technologies as required.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Certifications in ITIL or Agile methodologies are a plus.
  • Proficient in English and Filipino (both written and spoken)
  • At least 2-3 years of experience in application support, system maintenance, or IT service management.
  • Exposure to business core applications, back-office solutions, and payment systems.
  • Experience working in a multi-cultural and offshore environment.
  • Proven ability to troubleshoot and resolve application issues.

#LiveJoyful

#J-18808-Ljbffr

  • Application Support Analyst

    4 weeks ago

    Makati City, National Capital Region, Philippines CITCO INTERNATIONAL SUPPORT SERVICES LIMITED-PHILIPPINE ROHQ Full time

    Application Support AnalystAbout CitcoThe Citco group of companies (Citco) is a network of independent companies worldwide for over 70 years, all of which are leading providers of asset-servicing solutions to the global alternative investment industry. With $1.8+ trillion in AuA and operations across 36 countries with over 50 office locations.For decades,...

  • Application Support Specialist

    7 days ago

    Makati City, National Capital Region, Philippines beBee Careers Full time

    Software Support Engineer/ Application Support EngineerJob Description:Providing software application support for Java/web applications in an AWS infrastructure.Possessing specialist knowledge of operating systems, devices, applications, and software.Key Responsibilities:Consulting with the software development team, internal users, and clients to improve...

  • MS Application Support

    3 weeks ago

    Makati City, National Capital Region, Philippines InnovaThink Corporation Full time

    Reports To: IT Manager / Application Support LeadEmployment Type: Project-basedJob Summary:The MS Application Support Specialist is responsible for the maintenance, support, and optimization of Microsoft-based applications within the organization. This includes troubleshooting application issues, managing software updates, providing end-user support, and...

  • Application Support Professional

    5 days ago

    Makati City, National Capital Region, Philippines beBee Careers Full time

    Key Responsibilities of an Application Support SpecialistThe ideal candidate will serve as the second line of support for application-related issues, resolving escalated tickets from Level 1 support.Incident and Issue Management:Diagnose and troubleshoot application issues efficiently within agreed service level agreements (SLAs).Document resolutions and...

  • Application Support Specialist

    2 weeks ago

    Makati City, National Capital Region, Philippines beBee Careers Full time

    Software Support EngineerWe are seeking a skilled Software Support Engineer to join our team. This role involves providing technical support for software applications, including troubleshooting issues and developing solutions.Responsibilities:Provide 2nd and 3rd line client-facing application supportSolve complex problems using analytical and problem-solving...

  • Application Support Professional

    1 week ago

    Makati City, National Capital Region, Philippines beBee Careers Full time

    About the RoleAs an Application Support Specialist, you will be the second line of defense for application-related issues, resolving escalated tickets from Level 1 support. You will diagnose, troubleshoot, and resolve application issues efficiently within agreed service level agreements (SLAs).This role requires strong expertise in incident management and...

  • Application Support Manager

    4 weeks ago

    Makati City, National Capital Region, Philippines AXA Philippines Full time

    Main Purpose of the Job:Coordinate with teams and resolve complex application and system issues.Design and maintain expertise in application processes and systems related to the company.Administer application issues, provide updates, and perform root cause analysis.Plan, execute, and implement application and configuration changes to ensure quality...

  • Application Support Specialist

    5 days ago

    Makati City, National Capital Region, Philippines beBee Careers Full time

    In this challenging role as a Mobile Application Support Engineer, you will provide timely and effective resolution of technical issues affecting mobile application users. You will also work closely with technology partners and internal teams to ensure seamless issue escalation and resolution.

  • Application Support

    4 weeks ago

    Quezon City, National Capital Region, Philippines Nityo Infotech Full time

    Junior Application SupportWe are seeking a highly motivated and detail-oriented individual to join our team as a Junior Application Support specialist. This role will provide 6 months of exposure in supporting application development.Key Responsibilities:Provide technical support for applications and systemsCollaborate with development teams to resolve...

  • Application Support Specialist

    6 days ago

    Makati City, National Capital Region, Philippines beBee Careers Full time

    About the Job:\We are seeking a skilled and experienced Application Support Engineer to join our team. As an Application Support Engineer, you will play a critical role in ensuring the smooth operation of our software systems, identifying and resolving technical issues, and collaborating with cross-functional teams to deliver high-quality solutions.\The...