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BPO Healthcare Training Manager

1 week ago

Manila, National Capital Region, Philippines Optum, a UnitedHealth Group Company Full time
Role Summary:
The Training Supervisor is a key member of the BPO Healthcare team at Optum, a UnitedHealth Group Company. This role involves establishing training strategies and approaches that drive business outcomes. Our ideal candidate has 2+ years of experience in training supervision within a BPO setting and a strong understanding of the business environment and business requirements. They will also leverage their expertise in instructional design, people management development, and performance management to drive business outcomes.

About Us:
As a leading health solution and care delivery organization, Optum is committed to creating a healthier world. Our diverse team operates across North America, South America, Europe, Asia Pacific, and the Middle East, including over 25,000 employees in the Philippines. We believe that by working together, we can make a significant difference in the lives of millions of people around the world.

Key Responsibilities:
  • Establishes credibility with clients to enhance client outcomes (e.g., knowledge of the healthcare and insurance industries, market-specific information, best practices)
  • Identifies and coordinates internal resources across multiple business units to address escalated client situations
  • Leverages appropriate resources to drive the design, development, and delivery of training solutions
  • Creates partnerships with clients to foster open lines of communication and drive identification of ongoing business opportunities and issues

Requirements:
  • College graduate with a degree in any field
  • 2+ years of training supervisor experience in a BPO setting
  • Knowledge of the Business and Operational Platforms
  • Graduate of any Medical Allied Health course/program is a plus but not required

Benefits:
  • Market Total Rewards Package
  • Hybrid setup
  • Retirement Plan
  • Medical Plan (HMO) from Day 1 of employment
  • Dental, Medical, and Optical Reimbursements
  • Life and Disability Insurance
  • Paid Time-Off Benefits
  • Sick Leave Conversion
  • Tuition Fee Reimbursement
  • Employee Assistance Program (EAP)
  • Annual Performance-Based Merit Increases
  • Employee Recognition
  • Training and Staff Development
  • Employee Referral Program
  • Employee Volunteerism Opportunity