Healthcare Quality Manager
4 days ago
PRIMARY DUTIES AND RESPONSIBILITIES:
- Manage a team of 5-10 SQ TLs spread across different LOBs.
- Coach, guide and support Quality & Process Improvement teams to perform defined quality improvement tasks.
- Prioritize and allocate improvement projects based on internal and external quality data.
- Conduct periodic performance review of progress made on improvement projects and plan course corrections to ensure planned results are accomplished.
- Develop and implement plans for continuous education across SQ function in the location.
- Build cross domain expertise of team members to enhance their skill and knowledge.
- Identify tools, techniques and methodologies required to upgrade competency of team members to deliver breakthrough results.
- Coordinate with training team for redesigning online and entry level training modules and TNI for existing associates.
- Participate in client calls whenever necessary along with SQ TLs to represent Quality.
- Drive performance management initiatives for SQ function at the location.
- Define visual display system for each team performance on floor - Visual Factory.
- Drive Six Sigma culture across the location.
- Act as a single point of contact for all quality related activities of the location.
EXPERIENCE:
Essential:
- Graduate/ Post graduate in any discipline with minimum 3-4 years of work experience as Quality Assurance Manager.
- Experience in Healthcare BPO organization is an advantage.
- Sound knowledge on various quality improvement tools and techniques like Kaizen, Lean six sigma, FMEA etc.
- Managed team of 6-8 team members.
- Proven process improvement experience to improve delivered quality.
Desirable:
- Six Sigma certified from a reputed company/certifier.
- Experience in revenue cycle management industry.
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