Healthcare BPO Operations Leader
4 days ago
Job Summary:
We are seeking an experienced Clinical Healthcare Director with a strong background in both clinical healthcare and healthcare BPO operations. The ideal candidate will have proven leadership skills and the ability to manage large teams within a fast-paced healthcare BPO environment.
This role requires a hands-on leader who can drive performance, ensure the quality of services, and maintain operational excellence. The candidate must possess a valid PHRN or USRN license and have at least 5-10 years of experience in healthcare BPO operations.
- Oversee day-to-day operations of the healthcare BPO, ensuring all activities are compliant with healthcare industry regulations and standards.
- Lead and manage cross-functional teams, including clinical staff, operational managers, and support personnel.
- Ensure the delivery of high-quality services to clients, meeting or exceeding contractual SLAs (Service Level Agreements).
- Drive performance improvements, operational efficiency, and productivity within the healthcare BPO.
Maintain and improve the operational processes and workflows to enhance service delivery. Ensure compliance with healthcare policies, protocols, and industry best practices.
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