Operations Leader for Healthcare BPO

1 week ago


Manila, National Capital Region, Philippines Alejandro Full time
About the Role

We are seeking a highly skilled and experienced USRN - Operations Manager to join our growing team at Alejandro. As a key member of our operations team, you will be responsible for overseeing the daily operations and performance of a healthcare BPO team. Your role will involve managing a team of healthcare professionals, ensuring the effective execution of processes, and meeting the client's service delivery goals.

Responsibilities:
  • Manage a team of healthcare professionals, including USRNs and PHRNs.
  • Develop and implement operational strategies to improve service delivery.
  • Collaborate with internal teams and clients to ensure alignment with business goals and quality standards.
  • Handle escalated issues and provide guidance to the team on complex healthcare-related matters.
  • Monitor operational KPIs and generate performance reports for clients and management.
  • Ensure compliance with healthcare regulations, policies, and procedures.


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