Senior Technical Services Specialist

3 days ago

Cavite City, Calabarzon, Philippines beBeeTechnical Full time ₱5,000,000 - ₱6,200,000

Boldr is a global organization dedicated to delivering exceptional client experiences. We are looking for a skilled Technical Support Advocate to join our team.

  • This role involves providing technical assistance, feature explanations, and best practice guidance to clients. The Technical Support Advocate will work in a fast-paced environment, maintaining professionalism and ensuring high client satisfaction.

Key responsibilities include:

  • Providing technical support via phone, email, and chat
  • Responding promptly to client inquiries in accordance with service level agreements
  • Diagnosing and resolving technical issues efficiently
  • Escalating complex issues when necessary
  • Staying updated with evolving technologies and adapting to process changes
  • Participating in training to enhance skills and knowledge
  • Sharing knowledge with the team and assisting in training new members
  • Deepening understanding of client products and services
  • Ensuring client satisfaction through prompt responses
  • Supporting team collaboration and taking on additional responsibilities as needed

Requirements:

  • At least 3+ years of technical support experience, primarily supporting via email and chat
  • General knowledge of web-based and mobile applications
  • Experience with SaaS products
  • A passion for creating exceptional client experiences and exceeding expectations
  • The ability to thrive in a dynamic environment
  • Metrics-driven with experience handling high volumes of interactions
  • Strong conflict resolution skills and even temperament
  • Effective written communication skills, conveying tone appropriately
  • Creative problem-solving abilities
  • Excellent judgment and empathy
  • A proactive attitude with minimal supervision

We offer a range of benefits including private health insurance, paid time off, and training & development opportunities.

In this role, you will have the opportunity to make a meaningful impact on our clients' experiences and grow your career in a dynamic organization.

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