Remote Technical Service Professional

2 days ago

Cavite City, Calabarzon, Philippines beBeeSupport Full time ₱250,000 - ₱500,000
Job Overview

We are seeking highly skilled and customer-focused Technical Support Specialists to provide technical assistance and troubleshooting support for a variety of clients.

As a Technical Support Specialist, you will respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism.

Strong proficiency in English, both written and spoken, is required. You must have prior call center experience and reside within a reasonable distance from our office.

Key Requirements

  • A high-speed internet connection
  • An appropriate, quiet work environment
  • High language proficiency in English
  • Work-from-home experience

To be considered, complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Position Responsibilities
  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
  • Maintain up-to-date knowledge of products, services, and support procedures
  • Ensure customer satisfaction by providing timely and effective resolutions
  • Follow company protocols and security guidelines when handling sensitive information
  • Collaborate with internal teams to improve support processes and customer experience
  • Meet performance metrics including resolution time, customer satisfaction, and attendance
Required Skills and Qualifications
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work-from-home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Benefits and Incentives

Starting compensation is based on experience. We offer a variety of benefits and incentives designed to be competitive and to grow with you over time.

  • HMO Coverage plus a dependent
  • Dental Coverage
  • In-house dental assistance
  • Free meals during training
  • Career growth and learning
  • Allowances for expenses
  • Performance and loyalty bonuses
  • Opportunities for growth and promotion
  • Employee shuttle services
  • Company retreats and off-site events
About Our Organization

We help customers address challenges with industry-leading solutions. We are an equal opportunity employer. All employment decisions are made without regard to protected characteristics.

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