Technical Support Specialist

17 hours ago

Cavite City, Calabarzon, Philippines beBeeTechnical Full time $60,000 - $85,000
Job Title: Technical Support SpecialistJob Overview:

We are seeking a highly skilled and motivated Technical Support Specialist to join our global IT team. As a key member of our support team, you will be responsible for providing timely and effective resolution for customers' computer and application issues.

This is a mid-senior level position that requires strong technical knowledge and excellent communication skills. If you have a passion for troubleshooting and problem-solving, we encourage you to apply for this exciting opportunity.

Main Responsibilities:
  • Manage the IT ticket queue efficiently, ensuring all issues are documented, tracked, and resolved within established service level agreements (SLAs).
  • Administer the onboarding and offboarding of employees, including workstation configuration, hardware provisioning, and system access.
  • Collaborate with the global IT team to resolve complex issues and contribute to projects with a Global First mindset.
  • Author and maintain technical documentation and knowledge base articles to be shared across the company.
Requirements:
  • A Bachelor's degree in a relevant field or 2-3 years of IT engineering experience with a proven track record in managing IT systems.
  • Proficiency in end-user operating systems (e.g., macOS, Windows) and a foundational knowledge of server operating systems.
  • Basic understanding of networking skills including TCP/IP and routing.
  • Familiarity with virtualization technologies such as VMware, Hyper-V, EC2.
  • Experience with Single Sign On (SSO) platforms such as Okta.
What We Offer:

We offer a competitive salary package, a comprehensive benefits program, and opportunities for career growth and development. If you are a motivated and talented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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