Technical Solutions Expert

7 days ago

Rizal, Philippines beBeeTechnologist Full time $80,000 - $100,000
Job Description

Our company is a pioneering force in AI-driven healthcare solutions. We aim to revolutionize medical data analysis, empowering healthcare professionals to streamline workflows and enhance patient care efficiency.

This role involves serving as the primary point of contact for customers, providing top-notch support and troubleshooting assistance via various channels.

  • Collaborate with cross-functional teams to ensure seamless customer satisfaction and platform enhancement.
  • Employ exceptional communication and technical troubleshooting skills to deliver an outstanding customer experience in a fast-paced environment.
Required Skills and Qualifications

To excel in this position, you will require:

  • At least 5+ years of technical support experience in SaaS or technology industries.
  • Exceptional English communication skills, both written and verbal.
  • Proficiency in utilizing support tools like Intercom and relevant software.
  • Strong technical aptitude for troubleshooting and resolving complex customer issues.
  • Knowledge of APIs, technical integrations, JSON structure, and basic coding skills.
  • Ability to work autonomously in a fast-paced, remote environment.
  • Passion for building trust and strong relationships with customers at all levels.
  • Flexibility to work US hours, including shifting schedules and weekends, to meet customer needs.
What's on Offer

We provide:

  • Fully Remote Work Set-Up
  • Competitive salary
  • Opportunity to be part of a pioneering team shaping the future of healthcare technology

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