Technical Solutions Designer

Job Title: Solutions Architect

This is an exceptional opportunity for a skilled technical expert to join our team as a Solutions Architect. In this role, you will be responsible for designing and implementing innovative technical solutions that meet the needs of our customers.

You will work closely with cross-functional teams to understand customer requirements and develop effective solutions that drive business value. Your ability to communicate complex technical concepts clearly and effectively will be essential in this role.

The ideal candidate will have a strong understanding of our product suite and be able to troubleshoot technical issues, propose solutions, and collaborate with internal stakeholders to ensure successful project delivery.

1. Customer Engagement & Solution Design:

• Engage in functional & technical discussions with customers to understand their requirements and pain points.
• Design and present solutions that demonstrate the product's value, addressing customer needs effectively.
• Conduct needs assessments and solution-finding sessions, including technical questionnaires, for customers with varying levels of complexity.

• Provide technical expertise to Sales and Customer Success teams, supporting them in achieving revenue goals.
• Develop and deliver impactful product demonstrations, tailoring them to specific audiences, verticals, and customer needs.
• Contribute to proposal responses (RFIs/RFPs, tenders), addressing functional and technical requirements.

• Stay updated on best practices and product knowledge, sharing insights with internal teams.
• Collaborate with colleagues on technical solutions and problem-solving strategies.

• Represent the company as a product expert at conferences, demonstrations, and customer visits, if necessary.
• Address technical questions and follow up on pending issues.

• Invest in personal and professional growth, expanding your technical skills and product knowledge.

To be successful in this role, you will need:

1. 2-4 years of experience in a similar technical customer-facing role.
2. Strong understanding of our product suite, including front-end and back-end functionality.
3. Ability to troubleshoot technical product functional issues, sales processes, and propose solutions.
4. Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to diverse audiences.
5. Team-oriented mindset, working effectively with Sales, Customer Success, and other internal stakeholders.

While not required, the following qualifications are highly desirable:

1. Bachelor's or Master's degree in relevant/related fields.
2. Experience in Sales/Solutions Engineering and Management within the Technology sector.

We offer a comprehensive benefits package, including:

1. Competitive paid time off.
2. Health care coverage.
3. Education reimbursement.
4. Paid volunteer time.
5. Charitable contribution match.
6. Monthly wellness or home office reimbursement.
7. Access to Modern Health (mental health platform).
8. Parental leave.
9. Retirement plan with match/contribution.

We are committed to ensuring the integrity of global education and improving learning outcomes. Our values underpin everything we do:

1. Customer Centric - We put educators and learners at the center of everything we do.
2. Passion for Learning - We seek out teammates who are constantly learning and growing.
3. Integrity - We believe integrity is the heartbeat of our organization.
4. Action & Ownership - We empower teammates to make decisions and take action.
5. One Team - We strive to break down silos and collaborate effectively.
6. Global Mindset - We respect local cultures and embrace diversity.