
Senior Technical Expert Role
7 days ago
We are revolutionizing data security by placing identity at its core, providing unparalleled visibility and control.
As a senior technical expert, you will serve as an escalation point for high-priority or complex issues and lead the diagnosis, troubleshooting, and resolution of technical problems.
Main Responsibilities:
- Serve as the primary contact for critical incidents, ensuring prompt responses, effective solutions, and timely communication to stakeholders.
- Develop and implement process improvements to enhance technical support efficiency.
- Mentor and train junior technical experts to achieve team goals.
- Provide actionable insights and guidance to customers on technical matters.
- Analyze and document root-cause analyses, technical solutions, and best practices.
Qualifications:
- You have 5+ years of experience in a technical customer-facing role or a Bachelor's Degree in Computer Science or related field with at least 4 years of service or customer-facing experience.
- You've spent at least 2 years in a senior or leadership role.
- You possess exceptional verbal and written communication skills, able to explain technical concepts clearly to both technical and non-technical individuals.
We foster an inclusive culture that values diverse perspectives and experiences. We look forward to welcoming new talent who can contribute to our mission.
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