Solutions Expert

7 days ago

Rizal, Philippines beBeeExpert Full time $60,000 - $90,000
Customer Solutions Expert

We are revolutionizing the experience of writing to learn. Our formative feedback and originality checking services promote critical thinking, ensure academic integrity, and help students improve their writing.

Our mission is to engage students in the writing process, offer personalized feedback, and assess student progress over time.

Job Responsibilities
  • Engage in technical discussions with customers, understanding their requirements and pain points.
  • Design and present solutions that demonstrate product value, addressing customer needs effectively.
  • Conduct needs assessments and solution-finding sessions, including technical questionnaires, for customers with varying levels of complexity.

Key Objectives:

  • Support sales teams in achieving revenue goals through technical expertise.
  • Develop and deliver impactful product demonstrations, tailoring them to specific audiences, verticals, and customer needs.
  • Collaborate with colleagues on technical solutions and problem-solving strategies.

Knowledge Sharing & Growth

  • Stay updated on best practices and product knowledge, sharing insights with internal teams.
  • Represent the company as a product expert at conferences, demonstrations, and customer visits, if necessary.

Qualifications

  • 2-4 years of experience in a technical customer-facing role.
  • Strong understanding of our product suite, including front-end and back-end functionality.

Benefits

We recognize it's unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time.

Our organization is committed to equal access to its programs, facilities, and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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