Business Operations Coordinator

6 days ago

Dasmariñas, Calabarzon, Philippines beBeeOperator Full time $2,000 - $3,000
Job Overview

Key Responsibilities:

  • Support senior leadership in optimizing operations and driving business growth.
  • Oversee cross-functional initiatives, support client services, and contribute to sales and marketing efforts.

Primary Responsibilities (Core Focus):

  • Operations & Project Coordination: Assist in overseeing firm-wide initiatives and workflows, ensuring smooth day-to-day operations and efficient client service delivery.
  • Route inquiries efficiently to relevant departments and monitor timely resolution.
  • Track progress on departmental initiatives and provide regular updates to leadership.
  • Assist in designing, implementing, and improving workflows for efficiency.

Client Services & Experience:

  • Monitor client communications to ensure consistency and high-quality service delivery.
  • Support the implementation of service standards and client satisfaction metrics.
  • Collaborate with leadership to identify and proactively resolve client service issues.

Reporting & KPI Management:

  • Compile reports on firm-wide metrics, including operations and client services.
  • Support data analysis to identify opportunities for performance improvement.
  • Flag delays, risks, or bottlenecks impacting departmental KPIs.

Qualifications:

  • Bachelor's degree in Business Administration, Operations Management, Communications, or a related field.
  • Minimum 5 years of experience in operations, project coordination, or executive support.
  • Proven ability to handle cross-departmental reporting and KPI tracking.
  • Legal industry experience is preferred but not required.

Key Skills & Attributes:

  • Native-level fluency in English with excellent verbal and written communication.
  • Strong organizational, research, and planning skills.
  • Analytical mindset with the ability to translate data into actionable insights.
  • Comfortable engaging with external stakeholders and business partners.
  • Proactive, tech-savvy, and solutions-oriented.

Technical Proficiency (Required):

  • Project management software: Highly proficient in setting up boards, automations, dashboards, and workflows for task tracking and project planning.

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