Customer Service Specialist
2 days ago
We seek a highly skilled Bilingual Support Specialist to provide exceptional customer service in both English and Spanish.
Key Responsibilities:- Deliver outstanding support by effectively communicating with customers across both languages.
- Handle inbound and outbound calls, ensuring clarity and accuracy in translations.
- Assist customers with billing, account updates, and general inquiries in a timely manner.
- Maintain precise records of customer interactions for future reference.
- Elevate complex issues to the appropriate department when necessary.
- Minimum age requirement: 18 years.
- High school diploma or equivalent is mandatory.
- Fluency in both English and Spanish is required.
- Excellent interpersonal and listening skills are essential.
- Ability to work flexible shifts, including weekends and holidays.
- Strong organizational and attention-to-detail skills are crucial for success.
- Ability to meet performance goals.
- Knowledge of company policies and procedures for customer interactions.
- Must be able to work in a fast-paced environment.
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