Customer Service Specialist

2 days ago

Paranaque City, Calabarzon, Philippines Digiplus Interactive Corp. Full time ₱18,000 - ₱22,000 per year

DigiPlus Interactive Corp. (formerly known as Leisure and Resorts World Corporation) is a publicly listed company (PSE: PLUS). With over 20 years of expertise under its belt, DigiPlus ushered its unbeatable dominance in the Philippine retail gaming market by forging an empire of world-class multi-gaming platforms strategically located through a robust distribution network in prime locations across the country.

Main Duties and Responsibilities:

  • Providing product/services information, answering questions, and resolving any emerging problems that our customer accounts might face with accuracy and efficiency
  • Promptly responding to customer queries via Phone call, Live Chat and/or Email (If needed – we follow up via outbound)
  • Keeping records of customer interactions, transactions, comments and complaints with utmost confidentiality at all times
  • Maintaining a polite, helpful, and professional manner at all times
  • Occasionally conduct outbound calls to customers and process emails
  • Immediately escalating serious complaints or issues that he/she is not equipped to deal with
  • Liaising with colleagues or managers to find the best solutions to customers' issues
  • Identifying common problems and escalating them to management, along with possible suggestions for improvement, whenever possible
  • Obtaining and sharing customer feedback with colleagues and other departments for products and services improvement
  • Familiarization with new products and services as they are introduced
  • Attending workshops and meetings as required
  • Aiding and supporting new customer service agents
  • Improving and optimizing customer value through maximizing customer conversion and retention opportunities utilizing company marketing initiatives and the 'Sales through Service' mentality
  • Performing any other duties as assigned and required

Qualifications:

  • Educational Attainment: College graduate
  • Preferably, with at least one (1) year experience as Voice and/or Chat Customer Service Specialist
  • Minimum of six (6) months BPO (Preferred Local/Gaming) experience is an advantage
  • 40 wpm (online typing speed test)
  • Good command of interpreting written English and Tagalog language
  • Can naturally converse verbally using English and Tagalog language
  • Willing and able to work on shifting schedules
  • Willing and able to work on Holidays
  • Able to work in an onsite/in-office setting daily
  • With high respect to confidentiality and integrity
  • Computer literate and familiar with basic office applications such as Word, Excel and PowerPoint

Job Type: Full-time

Pay: Php18, Php22,000.00 per month

Education:

  • Bachelor's (Preferred)

Experience:

  • Customer Service Representative: 1 year (Preferred)

Language:

  • English (Preferred)

Work Location: In person

  • Customer Service Specialist

    4 days ago

    Paranaque City, Calabarzon, Philippines beBeeCustomerService Full time ₱30,000 - ₱50,000

    Job Title: Customer Service SpecialistAbout the Role:This is a critical position within our organization that requires exceptional communication and problem-solving skills. As a customer service specialist, you will be responsible for handling inbound inquiries via various channels, including phone, chat, and web.You will also have access to enabling...

  • Customer Service Specialist

    2 days ago

    Paranaque City, Calabarzon, Philippines DigiPlus Interactive Corp Full time ₱150,000 - ₱300,000 per year

    About DigiPlus Interactive Corp.DigiPlus Interactive Corp. pioneered digital entertainment in the Philippines. It introduced leading platforms BingoPlus and ArenaPlus, widely known for their engaging experiences in interactive gaming and sports entertainment. DigiPlus also operates PeryaGame and GameZone, with more to come.For more information, visit: Job...

  • Customer Service Specialist

    15 hours ago

    Paranaque City, Calabarzon, Philippines beBeeCustomerService Full time ₱450,000 - ₱650,000

    Job Title:Customer Service SpecialistJob Description:We are seeking a dedicated Customer Service Specialist to join our team. As a key member of our customer-facing department, you will be responsible for delivering exceptional service to clients across multiple channels while supporting key marketing initiatives.Key Responsibilities:Respond promptly to...

  • Remote Customer Service Specialist

    14 hours ago

    Paranaque City, Calabarzon, Philippines beBeeCustomer Full time ₱45,000 - ₱90,000

    Remote Customer Service Specialist">We are seeking a skilled and professional Remote Customer Service Specialist to join our team.This is an exciting opportunity for individuals who thrive in fast-paced environments, have excellent communication skills, and are passionate about delivering exceptional customer experiences.">Key Responsibilities:Provide timely...

  • Customer Service Representative

    21 hours ago

    Paranaque City, Calabarzon, Philippines beBeeCustomerService Full time ₱70,000 - ₱1,500,000

    Job Title: Customer Service SpecialistWe are seeking a highly skilled and dedicated customer service specialist to join our team. This is an exciting opportunity for a motivated individual who is passionate about delivering exceptional customer experiences.About the Role:The customer service specialist will be responsible for providing timely and effective...

  • Customer Service Specialist

    13 hours ago

    Paranaque City, Calabarzon, Philippines Digiplus Interactive Corp. Full time ₱180,000 - ₱220,000 per year

    About DigiPlus Interactive Corp.DigiPlus Interactive Corp. pioneered digital entertainment in the Philippines. It introduced leading platforms BingoPlus and ArenaPlus, widely known for their engaging experiences in interactive gaming and sports entertainment. DigiPlus also operates GameZone, with more to come.For more information, visit: Main Duties and...

  • Customer Service Representative Escalation Specialist

    5 days ago

    Paranaque City, Calabarzon, Philippines TKHS Full time $104,000 - $130,878 per year

    Company DescriptionTKHS is a global logistics service provider dedicated to offering tailor-made solutions for luxury hospitality and gaming resort projects. The company was established to address the complex demands of these projects, providing reliable and scalable services. TKHS offers logistics management expertise for both pre- and post-opening phases,...

  • Customer Service Representative

    2 days ago

    Paranaque City, Calabarzon, Philippines Digiplus Interactive Corp. Full time ₱20,000 - ₱23,000 per year

    About DigiPlusDigiPlus Interactive Corp. pioneered digital entertainment in the Philippines. It introduced leading platforms BingoPlus and ArenaPlus, widely known for their engaging experiences in interactive gaming and sports entertainment. DigiPlus also operates PeryaGame and GameZone, with more to come.For more information, visit: Job Description:Promptly...

  • Customer Service

    20 hours ago

    Paranaque City, Calabarzon, Philippines beBeeCustomerService Full time ₱30,000 - ₱35,000

    Remote Customer Service & Data Entry Specialist">We are seeking a highly skilled and detail-oriented individual to join our team as a Remote Customer Service & Data Entry Specialist. As a key member of our customer support team, you will be responsible for providing exceptional service to customers via phone, email, and chat while accurately processing data...

  • Customer Service Supervisor

    1 week ago

    Paranaque City, Calabarzon, Philippines Webzoid System Solutions Corporation Full time ₱40,000 - ₱45,000 per year

    As the Customer Service Supervisor at Webzoid System Solutions Corporation, you will play a crucial role in leading and managing a team of customer service representatives. Responsible for overseeing the day-to-day operations of the customer service department, you will ensure exceptional customer experiences and drive continuous improvements in service...