Customer Service

19 hours ago


Paranaque City, Calabarzon, Philippines beBeeCustomerService Full time ₱30,000 - ₱35,000

Remote Customer Service & Data Entry Specialist

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We are seeking a highly skilled and detail-oriented individual to join our team as a Remote Customer Service & Data Entry Specialist. As a key member of our customer support team, you will be responsible for providing exceptional service to customers via phone, email, and chat while accurately processing data and orders in our e-commerce platform.

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Key Responsibilities:

  • Data Entry: Accurately enter, update, and verify customer orders, ensuring high levels of precision and attention to detail.
  • Customer Service: Respond to customer inquiries, resolve order issues, and provide excellent support through multiple channels.
  • Inventory Management: Maintain accurate inventory levels, update stock records, and synchronize data across platforms.
  • Returns & Refunds: Process return requests, coordinate replacements, and handle refund transactions efficiently.
  • Data Reporting: Ensure accurate entry of order details, customer information, and financial transactions into our e-commerce platform.
  • Third-Party Coordination: Communicate with suppliers and logistics partners to ensure timely deliveries.
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Qualifications & Skills:

  • Experience in e-commerce order processing or similar platforms.
  • Strong proficiency in data entry with high accuracy and attention to detail.
  • Excellent customer service skills with experience in phone, email, and chat support.
  • Knowledge of inventory management and order tracking systems.
  • Familiarity with e-commerce platforms like Amazon, eBay, and Shopify (a plus).
  • Proficiency in Microsoft Office, Excel, and Google Sheets for tracking sales and reports.
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Benefits:

  • A dynamic and supportive work environment.

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