Customer Service Specialist

22 hours ago

Paranaque City, Calabarzon, Philippines Digiplus Interactive Corp. Full time ₱264,000 per year

About DigiPlus Interactive Corp.

DigiPlus Interactive Corp. pioneered digital entertainment in the Philippines. It introduced leading platforms BingoPlus and ArenaPlus, widely known for their engaging experiences in interactive gaming and sports entertainment. DigiPlus also operates GameZone, with more to come.

For more information, visit:

Main Duties and Responsibilities:

  • Providing product/services information, answering questions, and resolving any emerging problems that our customer accounts might face with accuracy and efficiency
  • Promptly responding to customer queries via Phone call, Live Chat and/or Email (If needed – we follow up via outbound)
  • Keeping records of customer interactions, transactions, comments and complaints with utmost confidentiality at all times
  • Maintaining a polite, helpful, and professional manner at all times
  • Occasionally conduct outbound calls to customers and process emails
  • Immediately escalating serious complaints or issues that he/she is not equipped to deal with
  • Liaising with colleagues or managers to find the best solutions to customers' issues
  • Identifying common problems and escalating them to management, along with possible suggestions for improvement, whenever possible
  • Obtaining and sharing customer feedback with colleagues and other departments for products and services improvement
  • Familiarization with new products and services as they are introduced
  • Attending workshops and meetings as required
  • Aiding and supporting new customer service agents
  • Improving and optimizing customer value through maximizing customer conversion and retention opportunities utilizing company marketing initiatives and the 'Sales through Service' mentality
  • Performing any other duties as assigned and required

Qualifications:

  • Educational Attainment: College graduate
  • Preferably, with at least one (1) year experience as Voice and/or Chat Customer Service Specialist
  • Minimum of six (6) months BPO (Preferred Local/Gaming) experience is an advantage
  • 40 wpm (online typing speed test)
  • Good command of interpreting written English and Tagalog language
  • Can naturally converse verbally using English and Tagalog language
  • Willing and able to work on shifting schedules
  • Willing and able to work on Holidays
  • Able to work in an onsite/in-office setting daily
  • With high respect to confidentiality and integrity
  • Computer literate and familiar with basic office applications such as Word, Excel and PowerPoint

Job Type: Full-time

Pay: Php18, Php22,000.00 per month

Application Question(s):

  • How fast can you type (WPM)?

Education:

  • Bachelor's (Required)

Experience:

  • Customer Service Representative: 1 year (Required)

Work Location: In person

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