Scheduling Customer Experience Specialist

2 days ago

Antipolo City, Calabarzon, Philippines beBeeCustomer Full time $12,000 - $24,000

At our organization, we are seeking a highly organized and tech-savvy Scheduling Coordinator who can deliver exceptional customer service to clients and the executive team. This key role involves scheduling estimators and service technicians efficiently, assigning and routing digital marketing leads to the appropriate business units, and maintaining client files in an organized manner.

The ideal candidate will have 2+ years of experience with Microsoft Office, administrative experience, and excellent written and verbal communication skills in English. They should also possess outstanding customer service skills with a professional phone presence, strong organizational and time management abilities, and high attention to detail.

This is a full-time position that offers significant potential for growth in a rapidly expanding company. Our commitment to Best-in-Class Service drives us to seek motivated individuals who thrive in a fast-paced environment and focus on creating a seamless customer experience through organization and communication.

Key Responsibilities:

  • Answer inbound calls promptly and professionally.
  • Deliver a positive customer experience through attentive service and clear communication, aiming to exceed expectations.
  • Schedule estimators and service technicians efficiently.
  • Assign and route digital marketing leads to the appropriate business units.
  • Maintain and update client files in an organized manner.
  • Assist with pricing inquiries and respond on multiple platforms.

Required Skills & Qualifications:

  • Microsoft Office: 2+ years (Required)
  • Administrative Experience: 2+ years (Required)
  • Familiarity with Procore, Bluebeam, Service Titan, or similar tools (Preferred)
  • Excellent written and verbal communication skills in English
  • Outstanding customer service skills with a professional phone presence
  • Strong organizational and time management abilities; capable of multitasking and prioritizing
  • High attention to detail, accuracy, and thoroughness
  • Ability to work independently and as part of a team
  • Flexible and adaptable to changing schedules or priorities
  • Proficiency in Windows, Excel, Word, and Outlook
  • Problem-solving skills with the ability to identify and resolve complex issues

Benefits:

Full-time employment opportunity with significant potential for growth in a rapidly expanding company.

Experience Needed:

2+ years of experience with Microsoft Office, administrative experience, and excellent written and verbal communication skills in English.

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