Customer Experience Specialist

20 hours ago

Antipolo City, Calabarzon, Philippines beBeeExperience Full time $30,000 - $45,000
Customer Experience Agent

We are seeking experienced customer service professionals to join our team as Customer Experience Agents.

As a Customer Experience Agent, you will be responsible for providing exceptional service to our clients by responding to their inquiries, resolving issues, and ensuring a positive experience.

The ideal candidate will have excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat
  • Resolve customer complaints and issues in a professional and timely manner
  • Provide product information and recommendations to customers
  • Work collaboratively with cross-functional teams to achieve business objectives

Required Skills and Qualifications:

  • High school diploma or equivalent required; degree in Communications, Business Administration, or related field preferred
  • At least 1 year of customer service experience, preferably in a call center environment
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment
  • Proficient in Microsoft Office Suite, including Excel, Word, and PowerPoint
  • Knowledge of CRM software and data analysis tools

Benefits:

  • Competitive hourly rate and overtime pay
  • Opportunities for career growth and advancement
  • Comprehensive training program, including onboarding and ongoing development
  • Recognition and rewards programs
  • Flexible scheduling and remote work options

Equal Opportunity Employer

MCI is an equal opportunity employer. We value diversity and inclusion in the workplace and are committed to creating a culture that is welcoming and inclusive for all employees.

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