
Customer Experience Expert
2 days ago
About this role
We are looking for a Technical Support Specialist to join our team. In this role, you will be the bridge between our customers and our support teams.
Key Responsibilities:- Handle escalated support tickets through email, chat, and phone to support customers.
- Troubleshoot technical issues using internal tools, logs, and APIs to get to the root cause.
- Be a compliance expert – making sure customers are responsible users of our system.
- Take ownership of escalations from start to finish – ensuring customers receive clear, thorough updates until resolution.
- At least one year of experience providing live chat technical support for a software platform.
- Strong troubleshooting and problem-solving skills.
- English is your primary language.
- Ability to translate complex technical details to non-technical audiences.
In this role, you will have the opportunity to work in a fast-paced environment and collaborate with cross-functional teams to resolve customer issues.
What We Are Looking For:- A technical whiz who gets satisfaction from solving tricky issues as from helping customers.
- A curious individual who digs into “why” something happened, not just “how to fix it.”
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