Customer Experience Expert

2 days ago


Antipolo City, Calabarzon, Philippines beBeeTechnical Full time $60,000 - $80,000

About this role

We are looking for a Technical Support Specialist to join our team. In this role, you will be the bridge between our customers and our support teams.

Key Responsibilities:
  • Handle escalated support tickets through email, chat, and phone to support customers.
  • Troubleshoot technical issues using internal tools, logs, and APIs to get to the root cause.
  • Be a compliance expert – making sure customers are responsible users of our system.
  • Take ownership of escalations from start to finish – ensuring customers receive clear, thorough updates until resolution.
Requirements:
  • At least one year of experience providing live chat technical support for a software platform.
  • Strong troubleshooting and problem-solving skills.
  • English is your primary language.
  • Ability to translate complex technical details to non-technical audiences.
Benefits:

In this role, you will have the opportunity to work in a fast-paced environment and collaborate with cross-functional teams to resolve customer issues.

What We Are Looking For:
  • A technical whiz who gets satisfaction from solving tricky issues as from helping customers.
  • A curious individual who digs into “why” something happened, not just “how to fix it.”


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