Customer Experience Specialist

21 hours ago

Antipolo City, Calabarzon, Philippines beBeeCustomer Full time ₱100,000 - ₱120,000
Job Description

At MCI, we're looking for highly motivated individuals to join our team as Remote Call Center Representatives. In this role, you'll be responsible for handling inbound and outbound customer service initiatives for a diverse portfolio of clients. Your primary goal will be to deliver exceptional customer experiences through timely and effective communication.

As a key member of our team, you'll handle incoming inquiries, proactively reach out to existing customers, and promote new products and services. You'll need to stay up-to-date with industry trends and develop a strong understanding of our clients' needs. If you're a natural problem solver who thrives on creating memorable customer experiences, we'd love to hear from you.

Responsibilities
  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.
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