Virtual Customer Experience Specialist

24 hours ago

Antipolo City, Calabarzon, Philippines beBeeCustomerSupport Full time $20,000 - $30,000
Customer Service Representative

We are seeking highly skilled customer service professionals to support our diverse clients with tailored solutions. As a remote call center representative, you will be the face of our company, handling inquiries and delivering exceptional service.

This role offers the opportunity to contribute to high-impact projects with iconic brands. Problem solvers who create memorable customer experiences are encouraged to apply.

The ideal candidate must have prior call center experience and reside within a reasonable distance from our office. A strong command of the English language is essential, as well as excellent interpersonal skills and the ability to multitask effectively.

Key Responsibilities:

  • Handle calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.

Requirements:

  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High-speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills

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