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Customer Experience Specialist
2 weeks ago
We are seeking a highly skilled Customer Service Representative to join our team. This individual will be responsible for providing exceptional customer service, responding to inquiries, and resolving issues in a timely and professional manner.
Key Responsibilities:
- Answer inbound calls and assist customers with their online shopping experience
- Respond to inquiries about products, help with order placements, and address issues such as order delays, returns, or refunds
- Document all customer interactions in the system accurately and professionally
- Act as a liaison between the customer and third parties when needed
Requirements:
- Bachelor's degree in any field
- At least six months of call center experience
- Minimum of one year in a customer service role
- Retail experience considered an advantage
- Experience handling international accounts is essential
- Strong English communication skills, particularly in speaking
- Flexibility to work on shifting schedules
- Willingness to report 100% on-site at our location
What We Offer:
- Opportunity to build meaningful experience in customer support, e-commerce, and communication
- Chance to represent a globally recognized brand
- Collaborative team environment that values quality, service, and performance
- Learning, adaptability, and collaboration encouraged
Why This Role is Worth It:
- Unique opportunity to grow your career in customer service or business operations
- Professional yet fast-paced work environment
- Meaningful experience and growth opportunities
This role involves providing top-notch customer support, answering inquiries, and resolving issues in a timely and professional manner. If you have strong communication skills and enjoy helping others, this could be the perfect fit for you.
Responsibilities:
- Answer inbound calls and assist customers
- Address customer concerns and resolve issues
- Communicate effectively with customers and internal teams
Requirements:
- Excellent communication and interpersonal skills
- Ability to multitask and handle multiple priorities
- Flexibility to work on shifting schedules
- Willingness to learn and take feedback
