Dedicated Customer Experience Specialist

1 day ago

Antipolo City, Calabarzon, Philippines beBeeSupport Full time $4,000 - $50,000
Customer Support Representative

Job Description

As a Customer Support Representative, you will play a pivotal role in delivering exceptional customer experiences across various industries. Your primary responsibility will be to provide timely and accurate support to customers, ensuring their queries are resolved efficiently.

Responsibilities

  • Respond to customer inquiries via multiple channels (email, chat, phone, social media)
  • Provide accurate product information and troubleshooting steps
  • Engage in real-time support during business hours
  • Monitor and respond to support tickets in various CRM systems
  • Escalate complex issues to appropriate teams or individuals
  • Track and follow up on open tickets to ensure timely resolution
  • Offer basic technical support for common issues across different product lines
  • Guide customers through account setups and product usage
  • Create and maintain step-by-step troubleshooting guides
  • Manage schedules and coordinate appointments when necessary
  • Perform data entry and maintain accurate customer records
  • Assist with various administrative tasks to support team efficiency
  • Identify recurring issues and suggest improvements
  • Contribute to the development of FAQs and knowledge-base articles
  • Collaborate with team members to enhance customer support processes

Requirements

  • At least 1 year of experience in a customer support role or a similar role.
  • Excellent written and verbal communication skills in English
  • Proficiency in using CRM systems and basic office software
  • Ability to work in a fast-paced, dynamic environment

Work Environment

This is a remote work opportunity that requires a quiet, dedicated workspace at home. The working hours will be full-time, 40 hours per week, with shifts may vary and include weekends.

Benefits

  • A competitive hourly rate of $5/hour
  • Potential for growth based on performance and experience

What We Offer

  • A chance to work in a dynamic environment and contribute to the success of our clients
  • The opportunity to develop your skills and expertise in customer support
  • A flexible schedule that allows you to balance work and personal life

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