Telehealth Support Operations Lead

1 week ago

Hagonoy, Central Luzon, Philippines beBeeSupport Full time $90,000 - $120,000
Job Overview

This role requires a Support Manager who can lead and scale the support operations department while serving as the primary escalation point for complex technical, clinical, and operational issues.

Responsibilities:
  • Manage and mentor 2–3 Support Specialists, providing daily guidance and performance feedback as the team expands.
  • Oversee scheduling and ensure seamless 7-day support coverage.
  • Serve as the lead escalation point for complex technical or clinical workflow issues, escalating to executive leadership only when absolutely necessary.
  • Cultivate a culture of ownership, clarity, and high accountability within the support team.
Key Skills and Qualifications

To excel in this position, you will need excellent interpersonal and presentation skills, with the ability to lead teams and deliver insights confidently to leadership. A strong understanding of healthcare workflows—especially urgent care, telehealth, pharmacy, or nursing contexts (familiarity with medication and dosage terminology is critical)—is also essential.

  • 3+ years of experience in customer support management, preferably within healthcare or tech.
  • Proven expertise in Zendesk, including automation, reporting dashboards, and macros.
  • Comfortable using Slack, Asana, and other remote collaboration tools.
Benefits

The company provides retention bonuses at 3, 6, 9, and 12 months, as well as community-driven benefits like an annual retreat. The work arrangement is fully remote, and the company focuses on placing candidates with exceptional US and EU founders who prioritize the long-term success of their team members.

Requirements
  • Clear and professional communication skills with a neutral English accent.
  • Willingness to work Wednesday through Sunday with availability for escalation as needed.

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