App Operations Lead

1 week ago


Hagonoy, Central Luzon, Philippines beBeeManager Full time $100,000 - $120,000
Job Overview

The role of EDO Manager involves overseeing day-to-day operations and performance as a hands-on people manager.

You will lead a team of specialists supporting the sales organization globally as a shared service.

  • Be the Global Business Owner for the App Commercial Desk strategy and vision
  • Ensure team members are achieving and exceeding internal KPIs
  • Serve as the point of contact supporting Enterprise Advocates, Loyalty Advocates and Marketplace Partners with app questions during the sales cycle.
  • Define, establish, measure, and report on metrics to analyze the internal efficiency, including SLAs and support volumes
  • Work cross-functionally with other teams to support the sales cycle.

Requirements:

  • Minimum 3 years relevant experience in a Supervisory/ Management role.
  • BS/BA in Business, Finance/Accounting, Economics, or a related discipline.
  • Highly proficient with Excel, including creating ad hoc formulas.
  • Must have a working knowledge of sales service desk tools.

We believe that our unique culture and products can only be built by incorporating everyone's perspectives and experience. We do not discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.



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