Support Team Lead

1 week ago

Hagonoy, Central Luzon, Philippines beBeeLeadership Full time ₱2,200,000 - ₱2,800,000
Customer Support Manager

Revolutionize customer service by leading a dynamic support team.

  • Develop strategic training programs to enhance agents' skills and product knowledge.
  • Collaborate with leadership to ensure high-performing agent recruitment, onboarding, and retention.
  • Monitor key performance metrics and identify trends for continuous improvement initiatives.
  • Manage performance reviews, setting clear goals for team members and providing constructive feedback.
  • Foster a positive team environment, ensuring employees feel motivated, valued, and recognized.
Required Skills & Qualifications:
  • At least 5 years of proven experience in customer support management within a service-oriented industry.
  • Strong leadership, mentoring, and communication skills.
  • Experience working cross-functionally with operations and leadership teams.
  • Excellent organizational and time management skills.
  • Ability to advocate for employee development and growth opportunities.
  • Familiarity with customer service software and CRM systems is a plus.
What We Offer:
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A fast-paced and dynamic work environment.
Why This Role Is Key:

This position offers an exciting opportunity to lead a support team and drive customer success in a rapidly growing industry.

We are looking for a skilled and experienced Customer Support Manager to join our team and make a real impact on customer satisfaction and operational efficiency.

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