Enterprise Account Support Specialist

1 week ago


Hagonoy, Central Luzon, Philippines beBeeClient Full time ₱1,500,000 - ₱1,700,000
Client Success Specialist Job Description

We are seeking a highly organized and detail-oriented Client Success Specialist to support our largest enterprise account.

This role is responsible for managing daily communications, participating in client-facing meetings, and ensuring expectations are met as a subject matter expert on client standards and guidelines.

  • Key Responsibilities:
  • Manage daily communications for our largest client, responding quickly to requests, questions, and needs.
  • Participate in client-facing meetings with the Client Success Manager.
  • Review and monitor account data and performance.
  • Ensure expectations are met as a subject matter expert on client standards and guidelines.
  • Identify order issues and lead timely corrections per client specifications.
  • Drive corrective actions for enterprise clients and provide proactive account support across multiple clients.
  • Manage client interactions and track updates using HubSpot.
  • Capture feedback and communicate requests to cross-departmental stakeholders.
  • Advocate for process improvements and streamlined workflows.

Required Skills and Qualifications:

  • Detail-oriented and highly organized.
  • Strong communication and interpersonal skills.
  • Ability to work independently and collaboratively as part of a team.
  • Excellent problem-solving and analytical skills.
  • Familiarity with CRM software and cloud-based applications.
  • Ability to adapt to changing priorities and deadlines.

Benefits:

  • Opportunity to work with a dynamic and growing company.
  • Competitive compensation package.
  • Ongoing training and development opportunities.
  • A supportive and inclusive work environment.

Other Opportunities:

  • Professional growth and development.
  • Collaborative and innovative work environment.
  • Recognition and rewards for outstanding performance.


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