Customer Support Team Lead Position
2 days ago
This is a critical position in leading and developing the client's customer support team.
Key Responsibilities- Act as a mentor and developer of a team of customer support specialists to deliver exceptional client experiences.
- Oversee daily support operations, including ticket management and call queues.
- Monitor team performance to ensure service levels (response times) are consistently met.
- Handle complex customer issues and serve as the point of escalation for high-priority cases.
- Collaborate with Technical Support and Operations teams to resolve cross-functional issues.
- Proficient English language skills.
- Experience using Salesforce software.
- Strong leadership and coaching abilities with the ability to motivate and develop a team.
- Minimum 3 years of experience in customer support with at least 1 year in a supervisory role.
- Strong organizational and multitasking capabilities.
- Excellent communication and interpersonal skills.
Note: All applicants should possess excellent English fluency and have experience working with Salesforce. The ideal candidate will have strong leadership abilities, a minimum of 3 years of customer support experience, and the capacity to multitask effectively.
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