Lead Customer Service Agent

3 days ago

Mabalacat, Central Luzon, Philippines beBeeCustomerSupport Full time $35,000 - $45,000

Customer Support Lead

We are seeking a skilled Customer Support Lead to join our team. As a key member of our support team, you will be responsible for managing customer inquiries and resolving issues in a timely and professional manner.

The ideal candidate will have excellent communication skills, a strong understanding of customer service principles, and the ability to work independently with minimal supervision.

Responsibilities:

  • Manage customer inquiries and resolve issues through phone, email, and chat support
  • Develop and implement effective solutions to improve customer satisfaction and loyalty
  • Collaborate with internal teams to ensure seamless resolution of complex customer issues
  • Monitor and report on customer feedback and complaints
  • Provide training and coaching to junior support agents
  • Stay up-to-date with industry trends and best practices in customer support
Requirements

To succeed in this role, you will need:

  • Fluent English language skills (written and spoken)
  • Previous experience in customer-facing roles or call center environments
  • Strong problem-solving and analytical skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Proficiency in CRM software and other technical tools
Benefits

This is an exciting opportunity to join a dynamic and growing company that values its employees and provides:

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A positive and supportive work environment
  • A chance to make a real impact on customer satisfaction and loyalty
What We Offer

As a valued member of our team, you can expect:

  • A collaborative and inclusive work environment
  • Ongoing training and development opportunities
  • A comprehensive benefits package
  • Recognition and rewards for outstanding performance
Join Our Team

If you are a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity.

Apply today and take the first step towards a rewarding and challenging career with our company.

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