Customer Experience Team Lead

Job Title: Customer Service Team LeadThis role oversees daily activities and performance of team members. They monitor attendance, call coverage, claim procedures, and quality standards.Reviews daily activities and performance of the team.Tracks, reports, and maintains quality, attendance, productivity, and service measures.Ensures the team meets client...

Customer Experience Operations LeadThe Customer Experience Operations Lead will be responsible for managing and optimizing our eCommerce subscription business's customer support operations. This key role requires a unique blend of leadership, technical, and analytical skills to drive customer satisfaction and retention.

About IntouchCXIntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...

About This RoleThis is a critical position in leading and developing the client's customer support team.Key ResponsibilitiesAct as a mentor and developer of a team of customer support specialists to deliver exceptional client experiences.Oversee daily support operations, including ticket management and call queues.Monitor team performance to ensure service...

Role OverviewThe Customer Experience Team Lead plays a pivotal role in elevating the shopping experience for customers by championing their interests in all business decisions. This involves prioritizing customer feedback and insights to ensure exceptional customer service.Key ResponsibilitiesLead and manage team members with various scopes and performance...

Customer Support LeadWe are seeking an experienced Customer Support Lead to join our team and lead the delivery of high-quality customer service experiences. This is a fantastic opportunity to work in a fast-paced, dynamic environment and make a real impact on our customers' lives.About the RoleThe Customer Support Lead will be responsible for developing and...

Purpose of the Role:The E-Commerce Retention Manager owns email, SMS, and loyalty programs to drive repeat purchases and maximize lifetime value. This role combines lifecycle marketing, VIP engagement, membership growth, and customer advocacy.

5 days ago Be among the first 25 applicants Direct message the job poster from Phil-Data Business Systems, Inc. TheIT Technical Team Leadis responsible for overseeing technical operations, managing customer relationships, and ensuring the effective performance of the IT team. This role requires a balance of technical expertise, leadership skills, and...

Job DescriptionWe are seeking a seasoned professional to lead our devops and gitops engineering team. As a key member of our organization, you will be responsible for driving daily agile devops practices, representing the IS team to stakeholders, customers, and internal teams, organizing, coordinating and driving internal projects, mentoring engineers to...

Job Title: Director of Customer ExperienceA leading e-commerce company seeks an experienced professional to drive customer success and satisfaction across the globe.This strategic role requires a proactive leader with expertise in scalable customer success strategies, team management, and sales enablement.The ideal candidate will have a minimum 5 years of...