Technical Team Lead

1 day ago

Mabalacat, Central Luzon, Philippines Phil-Data Business Systems, Inc. Full time $6,000 - $8,000 per year

5 days ago Be among the first 25 applicants

Direct message the job poster from Phil-Data Business Systems, Inc. TheIT Technical Team Leadis responsible for overseeing technical operations, managing customer relationships, and ensuring the effective performance of the IT team. This role requires a balance of technical expertise, leadership skills, and customer service management to drive efficiency and service excellence.

Roles and Responsibilities:1. Customer ManagementAct as the primary point of contact for clients, ensuring clear communication and alignment with their IT needs and expectations. Manage escalations, troubleshoot critical issues, and provide timely resolutions.

Ensure customer satisfaction by monitoring service quality, gathering feedback, and implementing improvements. Maintain strong relationships with stakeholders, providing regular reports and updates on IT support and service performance.2. Team and Internal ManagementLead, mentor, and develop a team of IT professionals, ensuring they meet performance goals and service level agreements (SLAs).

Allocate resources effectively to meet operational demands and optimize team productivity. Conduct regular team meetings, performance reviews, and training sessions to enhance technical competencies and professional growth. Foster a collaborative and solution-oriented team culture that aligns with company goals and customer requirements.

Ensure adherence to company policies, IT security protocols, and compliance standards.3. Technical Skills and OperationsProvide hands-on technical support and guidance to resolve complex IT issues. Oversee system maintenance, troubleshooting, and implementation of IT best practices.

Ensure timely updates, patch management, and system optimizations to enhance infrastructure stability. Collaborate with other IT teams to drive process improvements, automation, and technology upgrades. Stay updated with emerging technologies and industry trends to enhance team capabilities and IT service offerings.

Qualifications:Candidate must be graduate of Bachelor's Degree in any IT related course

Must have at least 2 years experience as IT Team Lead or similar role.Experience in People Management, Handling L2-L3 SupportKnowledgeable in creating technical reports, coaching and training.Willing to work on nightshift/shifting schedule

Willing to work in Clark International Airport.Must be open for Project Based Employment 1yr -RENEWABLESeniority level

Seniority level

Mid-Senior level

Employment type

Employment typeContractIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at Phil-Data Business Systems, Inc. by 2xGet notified about new Technical Team Lead jobs in Clark Freeport and Special Economic Zone, Central Luzon, Philippines. Associate Operations Manager (Contact Center)Clark | Workforce Planning, Scheduling, and RTA SupervisorPython Developer (Experienced to Supervisor level)Clark Freeport and Special Economic Zone, Central Luzon, Philippines 3 weeks ago

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