Professional Customer Support Representative

3 days ago

Mandaluyong City, National Capital Region, Philippines beBeeCustomerService Full time ₱1,000,000 - ₱1,200,000
Job Overview

We're looking for a professional Customer Service Representative to provide exceptional support to our diverse range of clients. As a key member of our team, you'll play a vital role in delivering tailored solutions that meet the unique needs of our customers.

In this dynamic and fast-paced environment, you'll have the opportunity to work with a variety of clients, handling their inquiries and providing top-notch service. If you're a natural problem solver who thrives on creating memorable customer experiences, we'd love to hear from you.

To be successful in this role, you'll need to possess excellent communication skills, both written and verbal. You'll also require prior call center experience and the ability to work effectively in a remote setting. Strong proficiency in English is essential.

Key Responsibilities:

  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.

Requirements:

  • Must be 18 years or older.
  • High school diploma or equivalent.
  • Previous call center experience.
  • Work from home experience.
  • Strong command of the English language.
  • Typing speed of 20+ WPM.
  • High-speed internet connection.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems.
  • Skilled in troubleshooting and follow-up.
  • Able to multitask and self-manage effectively.
  • Excellent interpersonal skills.

Benefits:

  • HMO Coverage plus dependent.
  • RANK & FILE: ₱100,000 coverage.
  • Supervisors/Managers: ₱120,000 coverage.
  • Dental Coverage.
  • In-house dental assistance worth ₱5,000.
  • Free meal during training.
  • Career growth and learning.
  • Allowances for rice, clothing, laundry, and meals.
  • Performance and loyalty bonuses.
  • Frequent disinfection and fogging of workplace.
  • Opportunities for growth and promotion.
  • Employee shuttle services.
  • Company retreats and off-site events.
  • Plus, more in-office rewards, raffles, recognition gifts, and treats.

Employment Conditions:

  • Must be authorized to work in the country where the job is based.
  • Willing to submit to LEVEL II background and/or security investigation with fingerprint. Offers contingent on results.
  • Willing to submit to drug screening. Offers contingent on results.

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