Customer Care Representative

22 hours ago

Mandaluyong City, National Capital Region, Philippines Development and Growth Full time ₱240,000 - ₱300,000 per year

Job Position: Customer Care Representative

Work set up: Onsite but will move to WFH from August

Location: Mandaluyong City

Company set up: BPO, Australia support

Shift Schedule: Day shift

Salary: 23,000.00 to 25,000.00 monthly

Who We Are

We are a dynamic BPO supporting Australian clients with a strong focus on delivering exceptional customer experiences. As part of our commitment to excellence, we live by our core values:

  • Passionate – We genuinely care about what we do and the people we support.

  • Dependable – We consistently deliver on our promises.

  • Adaptable – We embrace change and thrive in a fast-paced environment.

We are now looking for a Customer Care Representative who shares our values and is ready to contribute to our growing team.

Job Summary:

We are looking for a dedicated and experienced Customer Care Agent to join our team. The ideal candidate will have excellent communication skills, a strong customer-first mindset, and the flexibility to support both front-line customer service and back-office tasks. This role requires someone who can provide exceptional service while efficiently handling support documentation, reporting, and coordination tasks.

Responsibilities:

  • Handle inbound and outbound customer inquiries via phone with professionalism and empathy.

  • Resolve customer issues efficiently while delivering a positive experience.

  • Accurately log and document customer interactions in the system.

  • Collaborate with internal teams (Sales, Training and Admin department) to resolve issues and follow up on customer concerns.

  • Assist in administrative and back-office functions such as tickets, issuing SOA, and updating client records.

  • Identify recurring customer issues and suggest improvements to enhance service delivery.

  • Adhere to Average Handling Time, SLA and company quality standards.

  • Maintain up-to-date knowledge of products, services, and processes.

Requirements:

  • Minimum of 3 years experience as a Customer Service Representative, preferably in a fast-paced or high-volume environment.

  • Strong verbal and written communication skills in English.

  • Excellent problem-solving abilities and attention to detail.

  • Proficiency with CRM systems (Hubspot, Axelerate), email platforms, and Microsoft Office/Google Workspace tools.

  • Ability to multitask, stay organized, and manage time effectively.

  • Flexibility to support back-office tasks in addition to customer-facing responsibilities.

  • A proactive attitude and willingness to learn and adapt.

  • Experience in the education, healthcare, or training industry is a plus.

  • Can posses the company core values- Passionate, Dependable and Adaptable

What we offer:

  • A supportive and collaborative work environment

  • Opportunities for professional growth and development

  • Competitive salary and benefits package

  • Flexibility and work-life-balance through our WFH set up.

If you're passionate about customer care and want to be part of a dependable and adaptable team, we would love to hear from you

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