IT Support Specialist

1 month ago


Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time

Job Overview:

  • We are seeking a highly skilled IT Support Specialist to join our team at TASQ Staffing Solutions.

Responsibilities:

  • Provide exceptional technical support and service to all users, ensuring seamless operations of IT infrastructure.
  • Troubleshoot and resolve complex technological issues, escalating when necessary to ensure timely resolution.
  • Assist in monitoring and carrying out maintenance activities of hardware, software, network, and server environments.
  • Coordinate with vendors for asset management, allocation, deployment, and tracking purposes.
  • Collaborate with the team to identify and implement process improvements, aiming for efficiency and standardization.
  • Develop and maintain documentation for current and new troubleshooting scenarios.
  • Stay up-to-date with shared services system and application changes, demonstrating proficiency in supporting them.
  • Provide technical support on systems configuration across Network, IT Asset Management, WSS, and Service Desk platforms.
  • Foster strong relationships within the business unit, company, and other infrastructure teams.
  • Demonstrate expertise in diagnosing and resolving technological issues, escalating as needed.
  • Identify technical risks and discuss potential contingency plans with leaders.
  • Effectively resolve endpoint, AV, and network troubleshooting challenges.
  • Ensure compliance with defined standard operating procedure documents.
  • Support employee business activity functions and equipment.

Requirements:

  • At least 1 year of technical support experience (TSR experience acceptable).
  • Fluency in English language.

What We Offer:

  • A competitive salary of $65,000 - $80,000 per annum, commensurate with experience.
  • An opportunity to work with a dynamic team and contribute to the growth of TASQ Staffing Solutions.


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