IT Support Specialist
1 month ago
Job Overview:
- We are seeking a highly skilled IT Support Specialist to join our team at TASQ Staffing Solutions.
Responsibilities:
- Provide exceptional technical support and service to all users, ensuring seamless operations of IT infrastructure.
- Troubleshoot and resolve complex technological issues, escalating when necessary to ensure timely resolution.
- Assist in monitoring and carrying out maintenance activities of hardware, software, network, and server environments.
- Coordinate with vendors for asset management, allocation, deployment, and tracking purposes.
- Collaborate with the team to identify and implement process improvements, aiming for efficiency and standardization.
- Develop and maintain documentation for current and new troubleshooting scenarios.
- Stay up-to-date with shared services system and application changes, demonstrating proficiency in supporting them.
- Provide technical support on systems configuration across Network, IT Asset Management, WSS, and Service Desk platforms.
- Foster strong relationships within the business unit, company, and other infrastructure teams.
- Demonstrate expertise in diagnosing and resolving technological issues, escalating as needed.
- Identify technical risks and discuss potential contingency plans with leaders.
- Effectively resolve endpoint, AV, and network troubleshooting challenges.
- Ensure compliance with defined standard operating procedure documents.
- Support employee business activity functions and equipment.
Requirements:
- At least 1 year of technical support experience (TSR experience acceptable).
- Fluency in English language.
What We Offer:
- A competitive salary of $65,000 - $80,000 per annum, commensurate with experience.
- An opportunity to work with a dynamic team and contribute to the growth of TASQ Staffing Solutions.
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