Telecommunications Customer Service Representative
2 weeks ago
We are seeking a highly skilled and customer-focused individual to join our team as a Telecommunications Customer Service Representative. In this full-time position, you will play a crucial role in delivering exceptional customer service and support to our valued clients.
As a Telecommunications Customer Service Representative, your primary focus will be on non-voice customer interactions, leveraging your exceptional communication skills to address inquiries, resolve issues, and ensure customer satisfaction.
Key Responsibilities:
- Respond to customer inquiries and requests via various non-voice channels such as email, chat, and social media
- Provide accurate and timely information to customers, addressing their needs and concerns effectively
- Troubleshoot and resolve customer issues, ensuring a seamless and positive customer experience
- Maintain detailed records of customer interactions and follow-up actions
- Collaborate with cross-functional teams to ensure efficient and effective customer support
Requirements:
- High School or Equivalent Diploma + 6 months to 11 months International Business Process Outsourcing (BPO) experience
What We Offer:
We are committed to fostering a collaborative and supportive work environment. We offer competitive compensation, opportunities for career development, and a range of benefits that prioritize the well-being of our employees.
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