Customer Service Representative for Telecommunications
2 weeks ago
**About Us:**
Talent Outsourcing Channel Solutions is a leading provider of customer service solutions in the telecommunications industry.
We are committed to delivering exceptional customer experiences and building long-lasting relationships with our clients.
**Job Summary:**
We are seeking a highly skilled Customer Service Representative to join our team. As a key member of our support team, you will be responsible for providing top-notch customer service to our clients in the telecommunications industry.
**Key Responsibilities:**
* Handle inbound customer inquiries and requests via phone, email, and chat with patience and empathy*
* Troubleshoot and resolve customer issues in a timely and professional manner*
* Maintain detailed records of customer interactions and resolutions*
* Identify opportunities to improve customer satisfaction and operational efficiency*
* Adhere to company policies and procedures to ensure compliance*
* Participate in team meetings and training sessions to enhance your skills*
**Requirements:**
* Previous experience in a customer service or call centre role, preferably in the telecommunications industry*
* Excellent communication and interpersonal skills*
* Strong problem-solving and analytical skills to effectively address customer concerns*
* Proficiency in using various computer applications and customer relationship management (CRM) tools*
* Fluency in English and the local language*
**What We Offer:**
We provide a competitive salary, comprehensive benefits package, and opportunities for career growth and development. Our commitment to work-life balance and wellness initiatives ensures the well-being of our team members.
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